Resident Reviews
96.49% Satisfaction Rate Add Your Review
  • The staff here is spectacular. Mike and the ladies in the office are very attentive and responsive to our needs. The maintenance crew is very friendly and quick to respond. The property is well maintained and clean.
  • When trying to move in the staff was very helpful and understanding
  • Mike was amazing helping my son and I get into our new home !!! Beautiful apartments and amazing staff!!
  • I've been living in this property for several years and i must say that if at any time I had an issue I could always count on the manager himself (Corey Holmes) to look into it and fix it!... He's patient and helps in any and every way he's able to assist!... Keep up the superb work!... Thx
  • We moved in with they were called the Paddock when new management took over to place greatly improved. the apartment was spacious and Management was amazing and quick to fix any problems maintenance was fast and efficient fixing and problems immediately will greatly miss living their neighbors were amazing and quite. Keep up the amazing work
  • I have never written a review before, but I couldn't let this be unrecognized. First, I must say this is a great community, good neighbors, the apartments have been remodeled, security gate coming, staff answers the phone, and much more. Secondly, I went to the leasing office yesterday to schedule an appt. to see the Property Manager on today at 5:00pm. I arrived about 15 minutes early, Corey H. was contacted and immediately came to assist me. I spoke to him about my leasing options, because I had been contemplating if I want to renew or not. As I was speaking he gave me eye contact letting me know he was paying attention, smiles as though he had a resolution already and great news which I needed to hear. So with that said I am renewing my lease for another year and more likely years to come. I'm not renewing because he gave great news but because I rather be in a community where people actually care. Thanks Corey
  • The staff at The Retreat has been nothing but great from the start. This was my first apartment experience and I wasn't sure what to expect. I visited many of the apartment complexes in the Lakeland area. None matched the Retreats customer service. Dani Ekberg was my leasing agent and she was nothing short of spectacular. She provided me with valuable, honest information that really made the experience enjoyable. Dani did an awesome job at keeping me up to date on new rooms and deals. With that said, I decided to sign a lease and have been extremely happy so far. All of my questions and concerns have been addressed in a timely manner. I would recommend anyone looking for a new apartment to look at The Retreat and make sure you ask for Dani!
  • Dani was wonderful through the entire process. She answered any question I had and walked me through the process with ease. Always greeting me with a huge smile and remembering my name. I appreciate all she has done !!!!!
  • I worked with Dani while signing my documents and getting moved in to my apartment. She was very professional and helpful. Apartments are very nice pretty quiet
  • I am a previous resident. Having just finished my lease and moved out. A few days before moving out, I was involved in a serious car accident. Holly Highsmith helped me up at the office and assured me that everything would be okay if I couldn't do everything needed to make the apartment 100%. The staff at the office is beyond helpful, understanding and kind. Even with the renovations and all going on they work with you and listen. I was so scared that they would penalize me and punish me for something beyond my control and yet, Holly was there to assure me all would be okay. I loved living here. And, I know if I ever want to, in an instant I would love back. I'll always miss my apartment and the amazing staff there.
  • I've live at The Retreat at Lakeland for 3 years now. I can honestly say that the leasing office has been nothing short of exceptional. I would espically like to commend Holly Highsmith. Not only is she incredibly responsive, helpful and accommodating, she's also honest. Sometimes requests cannot be met and that's ok, I appreciate that she helps to find a solution. Thank you Holly for all that you do for the residents. This complex could NOT be complete without you.
  • Overall my experience here has been positive. Yes there has been some down sides but Holly has helped to make my wife's and mine experience here a positive one! Holly has done a great job especially when issues were brought up that needed to be fixed! The renovations in the apartment are great and the renovations on the outside are coming together!
  • The process what easy and the leasing consultant Micheal Meade was amazing with his help and made everything comfortable I highly recommend this place a place to live... thanks for helping and making it easy for me and my family...
  • Micheal Meade was very clear on everything fast process and excellent customer service will recommend the retreat to all my friends and family!!!
  • When came to apply for an apartment , never knew how easy and carefree it would be and feel. Michael really helped making sure all questions were answered and what he could do to make sure moving in was easy was done. Definitely glad I made the choice to move here.
  • moving in process was very easy thanks to Mike Meadle he made the whole process very easy and enjoyable being that we were away, he made us feel that we were already resident of the retreat. Thanks a lot Mike!!!
  • When I first moved in, Mike was really helpful and informational. He made sure we had everything signed and he properly explained the paper work and what we would have to spend monthly. He also gave us a tour and even when we kept coming back weekly cause we weren't sure on certain things. He was completely patient with us. Love how friendly and professional he was. And the neighborhood is beautiful, clean, and peaceful.
  • When I first moved in, Mike was really helpful and informational. He made sure we had everything signed and he properly explained the paper work and what we would have to spend monthly. He also gave us a tour and even when we kept coming back weekly cause we weren't sure on certain things. He was completely patient with us. Love how friendly and professional he was. And the neighborhood is beautiful, clean, and peaceful.
  • Mike and Holly always make me feel appreciated as a resident, and my issues are always handled very quickly! Can't wait to renew!
  • I have been a resident of this property for three years now. Any issue that I have had (which has maybe been two in 3 years) has been addressed with the upmost urgency and completed in a timely manner. Holly Highsmith has always been extremely helpful, professional and understanding. She takes great pride in her property and the happiness of all the tenants that live here. She is always so pleasant and always takes care or her residents.
  • I've had a great experience living at The Retreat. Assistant Property Manager Holly has been nothing but helpful since I've stepped foot on the property. I could tell that she genuinely wants the best for residents and that was ultimately what sold me on staying here. Senior Leasing Consultant Tia has also been very informative regarding questions about the the new updates to the property. Overall, the entire staff have been very friendly and works hard to meet the needs of residents. From the maintenance crew completing work orders in a timely manner to the newsletters created to keep residents informed. I can tell that the staff here is dedicated to making this property the best in town. I'm glad I made the decision to stay here and I look forward what this team will do next. Thanks guys!
  • I've had a great experience living at The Retreat. Assistant Property Manager Holly has been nothing but helpful since I've stepped foot on the property. I could tell that she genuinely wants the best for residents and that was ultimately what sold me on staying here. Senior Leasing Consultant Tia has also been very informative regarding questions about the the new updates to the property. Overall, the entire staff have been very friendly and works hard to meet the needs of residents. From the maintenance crew completing work orders in a timely manner to the newsletters created to keep residents informed. I can tell that the staff here is dedicated to making this property the best in town. I'm glad I made the decision to stay here and I look forward what this team will do next. Thanks guys!
  • Any time I've needed to be assisted, Dani has been there. She's very time efficient. She was able to take care of any questions/concerns I had. Her smile and friendly personality is plus too!
  • Jineiris Cortes was my leasing agent. She are very helpful and professional. I found the apartment that I want and she make my move in more easy. Really love the staff. Thanks Jini for all what you do for me and my family!
  • We lived here for 2.5 years and had no complaints! We may have stayed longer if we had not bought a house. Miguel was always so great when we had maintenance requests - quick, thorough and friendly! And Holly was so helpful during our move out process- she made everything wick, easy and convenient. Highly recommend!
  • The new staff has been a pleasure to deal with. I've lived in this complex for over 6 years. The new Property Manger, Donna has gone above and beyond to help and communicate with me, even though I'm sure she has a full plate on her hands. She has returned any call I've made personally and addressed all my apartment needs, promptly. The new maintenance supervisor DJ has been excellent as well. The Retreat is transitioning very well.. Thank you to The Retreat Staff! Keep on improving and making this a better place to live.
  • All maintenance issues have been taken care of at this time. Thank You!! Keep it up and you will have happy campers.
  • Very good place !!!!!excellent!!!! The personal of staff is so good attention
  • I want to congratulate the new maintenance team for the excellent work they doing and the new supervisor
  • I want to congratulate the maintenance supervisor and the group are really doing a great job and the different is seen
  • We want to congratulate new supervisor Ben and his team for the work they are doing in the community. you really see the change in such a shot time.Congratulations
  • I am satisfied with the Supervisor Ben after three days call to see if everything is working well in the apartment.
  • I am satisfied with the Supervisor Ben after three days call to see if everything is working well in the apartment. Great job
  • I am satisfied with the Supervisor Ben after three days call to see if everything is working well in the apartment. Great job
  • All maintenance issues have been taken care of at this time. Thank You!! Keep it up and you will have happy campers.
  • I'm happy with my Apartment and how maintenance respond to my service request in less that 24 hr. Later maintenance supervisor call me to ask if that work is complete and if i happy.
  • Great job maintenance
  • Great job maintenance
  • Great job maintenance
  • Great community to live, excellent staff
  • Excellent job maintenance team
  • Excellent job maintenance team
  • Excellent job maintenance team and staff
  • Love my apartment. we have excellent staff, and maintenance team.
  • This a great community, apartment is in great condition, office staff and maintenance team is the best
  • This a great community, apartment is in great condition, office staff and maintenance team is the best
  • thank you for respond to my service request on time i very happy with that staff and maintenance team. I recommend this community to my friends a family.
  • Thanks to the maintenance team for attending quickly to my service request I am completely satisfied with the work and for calling m two more days later to know with my satisfaction the work done
  • Delighted with the community , my apartment and grateful for the speed that maintenances attended my service request, after two days the supervisor called me to confirm if everything is completed and what was my appraisal. Excellent Team
  • I have been here 10 years this year. I love everything about this place. The staff is wonderful. The grounds are always beautiful. It is a very peaceful place to live.
  • AFTER ALMOST 4 YEARS WE STILL LOVE LIVING HERE. KEEP UP GREAT WORK1!
  • Amazing apartments, amazing teamwork. I love it this place.
  • As soon as I walked into the office kaxandra was just perfect for us she listened to us regarding what we needed and so found us the perfect place ,The process was easy and simple .kaxandra is so professional and was so accommodating to our needs .we are very happy with the customer service that we received from The retreat office
  • Kaxandra was amazing in the office she found an apartment that was perfect for us! We are so excited for our new home!! The move in process was so simple.
  • I want to say how much I appreciate your maintenance guy Juan. He is so helpful and courteous all the time whenever I ask for anything done. He is really really good!!!! Always has a smile on his face and that means alot.
  • Many people have there opinions but I give this place 5 stars, move in was simple and easy, Jay was incredible to work with very patience very understanding and get the job done no matter what you need. The I love the apartments there a good price and nice looking. And all of the bills are low and manageable. Neighborhood is quiet and my neighbors are great so overall my experience here was 5 stars thanks Jay!
  • We want to acknowledge the excellent customer service provided by Jay and Cassandra. You should be proud of them. They are wonderful and very professional people. Congrats to have them in your team!